Refund Policy

1. Policy Overview

NGO247.com provides consultancy, documentation, application preparation, filing coordination and compliance support. Refund eligibility depends on the service stage, work already performed, external expenses incurred and the written terms communicated in the quotation, invoice, proposal, email or WhatsApp confirmation.

2. Professional and Consultancy Fees

Professional fees compensate NGO247.com for consultation, requirement analysis, document review, drafting, data preparation, application support, coordination, follow-up and staff time.

Once substantive work has started, the corresponding professional fee may become non-refundable, wholly or partly, according to the work completed.

• Initial consultation and requirement assessment
• Document checklist and verification support
• Drafting, forms and application preparation
• Classification or registration planning
• Portal coordination and follow-up
• Responses to queries or objections

3. Government Fees and Third-Party Charges

Government fees, statutory charges, stamp duty, portal payments, certification charges, testing fees, inspection expenses, bank charges, payment-gateway fees and other third-party costs are ordinarily non-refundable once paid, booked or incurred.

4. Circumstances Where a Refund May Be Considered

A refund may be reviewed where:

• A duplicate payment was received for the same invoice
• Payment was collected for a service we cannot provide
• The user cancels before substantive work begins
• A written quotation specifically allows a refund
• An excess payment remains after final reconciliation
• A technical payment error is verified

Approval is not automatic. Each request is evaluated using payment records, communication history, service progress and expenses already incurred.

5. Non-Refundable Circumstances

Refunds will ordinarily not be available where:

• Consultation or document review has been completed
• Drafts, forms or applications have been prepared
• An application has been submitted or payment made externally
• The authority rejects, delays or raises an objection
• The user supplies incorrect or incomplete information
• The user fails to provide documents or responses on time
• Requirements change after work begins
• The user chooses not to continue for personal reasons
• Government rules, fees or portal processes change
• Third-party charges have already been incurred

6. Cancellation by the Customer

Cancellation requests should be submitted promptly in writing. If the request is received before work starts, a refund may be considered after deducting payment-gateway charges, administrative costs or other committed expenses.

If work has partly or fully commenced, NGO247.com may deduct the value of services performed and external expenses before determining any refundable balance.

7. Cancellation or Refusal by NGO247.com

We may refuse or discontinue a service where information appears false, documents are irregular, instructions are unlawful, payment remains incomplete, abusive conduct occurs or continuing the work may violate legal or professional requirements.

Any refund in such circumstances will depend on work completed and expenses already incurred.

8. Duplicate or Excess Payments

If the same amount is charged more than once because of a payment-gateway or banking error, please provide the transaction IDs, date, amount and payment proof.

After verification, the duplicate or excess amount will be refunded or adjusted against another invoice, subject to banking and payment-gateway reconciliation.

9. How to Request a Refund

A refund request should be sent from the registered email address or mobile number and should include sufficient information for verification.

• Customer’s full name and mobile number
• Invoice, receipt or transaction number
• Service purchased and payment date
• Reason for cancellation or refund
• Relevant bank or payment proof
• Supporting communication, if applicable

10. Refund Review and Processing Timeline

We aim to acknowledge a complete refund request within 3 business days. Review may take up to 7–10 business days depending on the service stage, transaction verification and third-party reconciliation.

Once approved and initiated, the amount may take additional time to appear in the customer’s account according to the bank, card network, UPI provider or payment gateway.

11. Method of Refund

Approved refunds are ordinarily returned through the original payment method. Where this is not technically possible, the customer may be asked to provide verified bank details and supporting documentation.

Refunds will not ordinarily be made to an unrelated third-party account.

12. Chargebacks and Payment Disputes

Before initiating a bank or payment-gateway dispute, customers should contact NGO247.com so the matter can be reviewed and resolved. Filing a chargeback after services have been delivered or expenses incurred may delay resolution and may require submission of transaction, communication and service records to the payment provider.

13. Service Rejection, Delay or Objection

Rejection, delay, inspection, clarification, objection or additional document demand by a government authority or certification body does not by itself create a refund entitlement, provided the agreed professional work has been performed.

Additional professional work outside the original scope may require a revised quotation.

14. Policy Updates

NGO247.com may revise this Refund Policy to reflect changes in services, payment methods, regulatory requirements or internal processes. The updated policy becomes effective when published on this page unless otherwise stated.

15. Contact Information

For refund, cancellation or payment-related questions, please contact NGO247.com.